Privacy & Customer Promise

Dewi Ricahrds FOBS – Privacy Policy

Last updated: August 2026

DR FOBS Automotive Locksmith (“DR FOBS”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us or use our automotive locksmith services.

1. Who We Are

DR FOBS Automotive Locksmith

Mobile Automotive Locksmith
South Wales & surrounding areas

Telephone: 07769 864831
Email: drfobswales@gmail.com

For data protection purposes, DR FOBS is responsible for the personal information we collect and use.

2. Information We Collect

Depending on the service you request, we may collect:

  • Your name
  • Telephone number
  • Email address
  • Home or service address
  • Vehicle registration number
  • Vehicle make, model and year
  • Details relating to your vehicle
  • Details of the locksmith service you require
  • Payment information
  • Details of previous communications with us
  • Information you provide when submitting an enquiry through our website
  • Reviews or feedback you choose to provide

For security purposes, we may also ask for information or documentation that helps establish that you are authorised to access or have work carried out on a vehicle.

We only collect information that is reasonably necessary for providing our services and operating our business.

3. How We Collect Your Information

We may collect information when you:

  • Call us
  • Send us a text or WhatsApp message
  • Email us
  • Complete a contact or enquiry form on our website
  • Request a quote
  • Book a service
  • Purchase a product or service through our website
  • Communicate with us through social media
  • Leave a review
  • Communicate with us following completion of a service

We may also receive information from third parties where this is necessary to provide our services.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Provide quotes
  • Arrange appointments and call-outs
  • Provide automotive locksmith services
  • Identify your vehicle and determine the appropriate service
  • Supply and programme vehicle keys
  • Process payments
  • Send invoices and receipts
  • Contact you regarding your appointment
  • Deal with complaints or queries
  • Maintain business and financial records
  • Prevent fraud and misuse of our services
  • Meet our legal and regulatory obligations
  • Improve our services and customer experience

We will only use your information for purposes that are lawful and appropriate.

5. Our Lawful Basis for Processing Your Information

Data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may need to use your information to provide a service you have requested or to take steps before entering into a contract with you.

For example, we need your contact and vehicle information to arrange and carry out an automotive locksmith service.

Legal Obligation

We may process information where we are required to do so by law, including for accounting, tax, legal or regulatory purposes.

Legitimate Interests

We may use information where it is reasonably necessary for running and protecting our business, communicating with customers, preventing fraud and improving our services, provided that our interests do not unfairly override your rights.

Consent

Where we rely on your consent, you have the right to withdraw that consent at any time.

6. Vehicle and Security Information

As an automotive locksmith, we take vehicle security seriously.

We may request information such as your vehicle registration number, identification or proof of ownership/authority before carrying out certain services.

This information may be used to:

  • Confirm the vehicle you are asking us to work on
  • Help protect customers against vehicle-related fraud
  • Maintain an accurate service record
  • Demonstrate that reasonable security checks were carried out

We will only use this information for legitimate business, security and legal purposes.

7. Payment Information

Where you make a payment, your payment may be processed by a third-party payment provider.

We do not normally need to store your full debit or credit card details.

Payment providers may process your information in accordance with their own privacy policies and terms.

8. Who We May Share Your Information With

We will not sell or rent your personal information.

Where necessary, we may share relevant information with trusted third parties, including:

  • Payment providers
  • Website and hosting providers
  • Accounting or bookkeeping services
  • IT and software providers
  • Business service providers
  • Professional advisers
  • Insurance providers where appropriate
  • Government bodies, regulators or law-enforcement authorities where legally required

We only share information where there is a legitimate reason for doing so.

The ICO recommends that privacy notices explain who personal information is shared with, including relevant categories of recipients.

9. How We Protect Your Information

We take reasonable steps to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Accidental destruction
  • Unauthorised disclosure

We use appropriate physical, technical and organisational measures for the information we hold.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We will only retain your personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer because of:

  • Tax and accounting requirements
  • Legal obligations
  • Insurance requirements
  • Dispute resolution
  • Fraud prevention
  • Legitimate business record keeping

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

The ICO recommends that privacy notices explain either the retention period or the criteria used to determine how long information is retained.

11. Marketing

We may occasionally contact existing customers about our services, offers or important business updates where permitted by law.

You can ask us to stop sending marketing communications at any time.

You can contact us using the details provided below.

We will not sell your personal information to marketing companies.

12. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly.

Other cookies may be used for purposes such as:

  • Understanding how visitors use our website
  • Improving website performance
  • Measuring advertising performance
  • Providing relevant content

Where required, we will ask for your consent before using non-essential cookies.

The ICO states that visitors should be informed about cookies and that consent may be required for non-essential cookies.

13. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices or content of those websites.

We recommend checking the privacy policy of any third-party website you visit.

14. Your Data Protection Rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Ask what personal information we hold about you
  • Request a copy of your personal information
  • Ask us to correct inaccurate information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how we use your information in certain circumstances
  • Object to certain processing
  • Withdraw consent where we rely on consent
  • Request your information in a portable format where applicable

These rights are subject to certain legal conditions and exemptions.

15. How to Request Your Information

If you would like to exercise your data protection rights, please contact:

DR FOBS Automotive Locksmith

Telephone: 07769 864831
Email: drfobswales@gmail.com

Please provide enough information for us to identify you and understand your request.

16. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office (ICO)

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or data protection requirements.

The latest version will be published on our website.